Active members
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Your business
Your business
Finish setting up your loyalty programme.
Set up your business
Complete these to get ready. Once your setup is approved and activated, this becomes your live dashboard.
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Visits
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Revenue tracked
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Rewards redeemed
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Visits each week
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Show as a table
| Period | Visits | Revenue |
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Close to a reward
Members one visit from their reward
Live at the counter
| What happened | Member | Change | Branch | Time |
|---|---|---|---|---|
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Campaigns
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Customer relationships
Customers
Memberships and reward progress from this merchant’s ledger.
Memberships
Current merchant-scoped membership records.
| Customer | Programme | Progress | Last activity | Status |
|---|
Loyalty
Your programme
How customers earn with you and what they can redeem.
Where it applies
Customers earn and redeem at every active branch.
How customers see it
Programme
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MerchantProgramme
—Reward
Manager access required
Sign in as an owner or manager of this merchant to create and run campaigns.
Retention made simple
Bring customers back
Choose a proven campaign or build one around what your business needs today.
Active campaigns0Live now
Customers reached0Delivered notifications
Campaign engagements0Opened or acted on
Rewards redeemed0Across your programme
Recommended for you
Suggestions based on your own customer activity.
Best opportunity
Bring back at-risk customers
Reach members who have not visited in 30 days with a reason to return.
Checking your customers…
About 2 min
Quiet hours
Fill weekday afternoons
Invite everyone in with an afternoon offer on your slower days.
Reach every member with one announcement
About 2 min
Quick win
Help customers finish
Nudge members who are one visit away from their reward.
Checking your customers…
About 1 min
Proven campaign templates
Pick one. The audience and the message are already set; you only choose what customers get.
Always-on rules
Switched on once, they reach each customer when their moment comes: a birthday, joining, one visit from a reward, going quiet, becoming a regular.
Campaigns you sent
One-off sends: double rewards, challenges, featured items, branch offers.
| Campaign | Status | Offer and message | Actions |
|---|
Create your campaign
Step 1 of 4
What do you want to achieve?
Choose the outcome. Loyila will suggest a suitable audience and message.
Step 2 of 4
Who should receive it?
Choose one audience. Numbers come from your current customer activity.
Step 3 of 4
What do customers get?
Pick the offer. It goes out in the message and shows at the counter when the member is served, so your team applies it on the spot.
and
Step 4 of 4
Review and submit
Check the message customers will receive. You can send it straight away on the next screen.
GoalBring customers back
AudienceAt-risk customers
OfferJust the message
ValidUntil you stop it
✓ Members see it in their Loyila inbox, and by email where they have one.
✓ Only members who accepted promotions are included.
✓ When a member is served, the counter shows the offer so your team applies it.
Birthday Reward
What do customers get?
Details
and
The message
Already written. Change it if you want to.
✓
Campaign ready
Send it to your members now, or keep it as a draft and send it later from the list.
Discover posts
Post something new
A photo, a name and the branches that have it. It shows on Loyila's Discover page as soon as you post it.
Manager access required
Sign in as an owner or manager of this business to post to Discover.
Know your customers
Insights
How your loyalty programme is doing, from real activity. Empty periods show a plain zero, never an estimate.
Manager access required
Sign in as an owner or manager of this merchant to see insights.
Visits and revenue
Visits each week. Open the table for revenue by week.
Show as a table
| Week starting | Visits | Revenue |
|---|
Top customers
Your most frequent members in this period.
| Customer | Visits | Spend | Last visit |
|---|
Append-only ledger
Activity
Inspect tenant-scoped earning, redemption and reversal entries.
Rewards ledger
Select any row to inspect its immutable detail and reversal relationship.
| Activity | Customer | Change | Branch | Staff | Status | Date |
|---|
Merchant configuration
Settings
Your Wallet card, brand colours, branches and team.
Branches
Where customers can find you. Fill in each branch so Discover can show directions, Call and WhatsApp.
Team and roles
Who can use your dashboard and the counter, and at which branches.
| Team member | Role | Branches | Status |
|---|
Your account
Account
Your sign-in details, password and session.
Profile
The details attached to your Loyila sign-in.
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- Business
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- Role
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- Status
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Change password
Choose a new password for your Loyila account.